Waranty
Warranty Policy
Effective Date: 05/02/2025
Business Name: Segway-Scooters
Website: www.segway-scooters.com
At Segway-Scooters, we stand behind the quality and reliability of every scooter we sell. All our products come with a manufacturer-backed warranty to ensure your satisfaction and peace of mind.
1. Warranty Coverage
All new Segway scooters purchased from Segway-Scooters include a limited manufacturer’s warranty, which generally covers:
Electric motor
Battery
Controller and internal wiring
Chassis/frame
Charging system
The standard warranty period is 12 months from the date of purchase, unless otherwise specified by the manufacturer.
2. What’s Not Covered
The warranty does not cover the following:
Normal wear and tear (tires, brake pads, lights, grips, etc.)
Damage caused by misuse, abuse, accidents, or unauthorized modifications
Damage from water, weather exposure, or improper storage
Cosmetic damage (scratches, dents, etc.)
Products that have been serviced or repaired by unauthorized technicians
Commercial or rental use, unless otherwise stated in writing
3. Making a Warranty Claim
To file a warranty claim, please follow these steps:
Contact us at [insert email] with your order number, a description of the issue, and any relevant photos or videos.
Our team will help diagnose the issue and may request additional information.
If eligible, we’ll coordinate with the manufacturer for repair, replacement, or parts shipment.
Warranty repairs may be completed in-store (if local) or require shipping the product to an authorized service center. Some issues may be resolved by sending replacement parts.
4. Proof of Purchase
To validate any warranty claim, you must provide:
A copy of your original receipt or order confirmation.
The serial number of the scooter (usually located near the deck or on the frame).
5. Manufacturer’s Role
This warranty is backed by Segway-Ninebot, the official manufacturer. We act as your point of contact and facilitator but follow their warranty terms and timelines. Certain models may have extended or model-specific warranty terms—please ask if unsure.
6. Limitation of Liability
The warranty is limited to repair or replacement of defective parts or products. Segway-Scooters and the manufacturer are not responsible for indirect, incidental, or consequential damages resulting from product use.
7. Questions?
If you’re unsure about whether your issue is covered or need help with a warranty claim, contact us anytime:
📧 Email: info@segway-scooters.com
📞 Phone: +1 [361] 949-5307