Shipping Policy
Shipping Policy
Effective Date: 05/02/2025
Business Name: Segway-Scooters
Website: www.segway-scooters.com
At Segway-Scooters, we’re committed to delivering your new ride quickly, safely, and affordably. This Shipping Policy outlines how and when your order will arrive.
1. Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed the next business day.
You’ll receive a confirmation email as soon as your order is processed and another email with tracking information once it ships.
2. Shipping Methods & Delivery Times
We offer standard and expedited shipping options across the U.S.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free or Flat Rate (based on model) |
| Expedited Shipping | 1–3 business days | Calculated at checkout |
Delivery times are estimates and may vary due to weather, carrier delays, or location.
3. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this number to check the status of your shipment on the carrier’s website (UPS, FedEx, USPS, etc.).
If you don’t receive your tracking number within 48 hours of ordering, please contact us at [insert email].
4. Shipping Areas
We currently ship to all 50 U.S. states. At this time, we do not ship internationally or to U.S. territories (e.g., Puerto Rico, Guam).
If you’re located outside the U.S. and are interested in a purchase, feel free to contact us for updates on future availability.
5. In-Store Pickup (if applicable)
If you’re local, you may choose Free In-Store Pickup at checkout.
Pickup is usually available within 24 hours.
We’ll email or call you when your order is ready.
6. Damaged or Lost Shipments
If your package arrives damaged or doesn’t arrive at all:
Please report the issue within 3 days of delivery.
For damaged items, include photos of the packaging and product.
We’ll work with the carrier and get a replacement or refund processed as quickly as possible.
7. Questions?
If you have any questions about your delivery, shipping cost, or transit time, please reach out:
📧 Email: info@segway-scooters.com
📞 Phone: +1 (361) 949-5307
🏪 In-Store Help: Visit us during business hours for assistance.